PRIVACY POLICY

Privacy Policy

Gogreen India Ventures Pvt Ltd is legal name of the Brand “Mibook” is one of India’s leading accounting software developers creating business software for accountants and accounting software for businesses. Mibook provides technical support and training services to the end-users of its products and services, which include desktop, hosted and cloud solutions (“the products”).

Mibook is committed to maintaining the privacy and security of your personal information and complying with the obligations under the Privacy Act.

This Privacy Policy applies Gogreen India Ventures Pvt Ltd and the Brand Name “Mibook”

Please familiarise yourself with our Privacy Policy to understand:

  • the kind of information we collect and hold;
  • how and when we may collect and hold personal information from you;
  • the purposes for which we collect, hold use and disclose your personal information and what happens if we don’t collect the information;
  • the circumstances where we are likely to disclose information to overseas recipients and in which countries they are located; and
  • how you can contact us to access or correct personal information which we hold about you or complain about our collection, handling or disclosure of your information.

By using our products, our technical support services, our website and social media tools, such as Mibook (“our products and services”) you signify you have read and understood our Privacy Policy.

Personal Information

Personal information, for the purposes of this policy and as defined by the Privacy Act and Privacy Principles, means “information whether or not an opinion (including information or an opinion forming part of a database), whether true or not, and whether recorded in a material form or not, about a person whose identity is apparent, or can be reasonably ascertained, from the information or opinion.”

Collection of personal Information – Purpose

We only collect personal information for purposes which relate to our business, functions and activities. Without your personal information, we may not be able to deliver or give you access to our products, or provide you with technical assistance or updates for our products.

We collect personal information in relation to the:

  • registering or activating products;
  • verifying and authenticating your purchase, initially and then during your period of use of the product, or where you may have changed details of the computer you are using with the product;
  • providing all services of our Mibook App;
  • invoicing and payment collections;
  • providing technical support, assistance, consulting services and training;
  • improving our product and service; and
  • generally, to enable us to provide the product and information needed to ensuring you are able to enjoy the maximum benefit of our products.

To avail of certain services on the MiBook App, users are required to provide certain personal information for the registration process which may include:

  • Their name;
  • E-mail address;
  • Phone number;
  • Business entity information;
  • Account number of the Users;
  • KYC details and any other such information as required.

In some cases/provision of certain service(s) or utility(ies), we may also require your contact address. Further, upon downloading the app, users are requested to share access to their contact list (as stored on their mobile device on which the app is downloaded), so to enable the user to share payment/credit updates with their customers (who might be or might not be Users). Some of our services require us to collect images and other information from the user device’s camera and photos. For example, users won’t be able to upload photos from their camera roll, unless we can access their camera or photos.

You may be assured that we do not share this data with any third party except in accordance with the terms of this policy. As we update, improve and expand the Mi Book App, this policy may change, so please refer back to it periodically.

Where you provide us with personal information about someone else, for example: other authorised users of our product(s), employees’ superannuation details, you must have their consent to provide their personal information to us based on this Privacy Policy.

Subject to your consent, whether express or implied i.e, where the circumstances of the collection and use are in a manner you would reasonably expect us to collect or use your information,
We may also collect and use your information to:

  • promote our products to you;
  • to provide you with more relevant and personalised information to be more relevant to you and your business;
  • use the information to promote products to you of some of our network of associated service providers and product vendors;
  • to de-identify your information, and using the de-identified information:
  • for internal use for the purposes of analytics with regard to use of our products, development, training and demonstration of our products;or
  • for benchmarking or sale to third parties.

When We Collect Personal Information

We most commonly collect personal information directly from our customers or their authorised representatives. Sometimes we may collect information from a third party or a publicly available source, but only if the person has consented to such collection or would otherwise reasonably expect us to collect their personal information in this way, for example: from Mibook Partners from whom you have purchased our product.

In summary, we most commonly collect personal information when you:


1. Engage in product related activities, such as:


  • when you purchase, register, install or use our products
  • when you use our technical support or consulting services
  • when you participate in Mibook programs, i.e. Partner Program, Mibook accounting Services, and become a reseller
  • when you provide us with copies of your database or give us access to your database and systems so that we can provide you with the technical support or consulting services you may have requested.

2. Engage with us in other ways, such as:


  • in your normal communications with us, when you email, telephone us or give us your business card
  • attend public functions, events, seminars, roadshows, conferences, training
  • enter competitions
  • use our website
  • participate in forums, such as Mibook or use other social media tools through our website or in relation to our products

When you purchase and use our products, technical support and join Mibook programs we may collect information from you:


  • Upon installing Mibook App / application by you of any of the Mibook products offered through the Mibook website, any Mibook App, Mibook E-Store, Mibook Call Centre, through retail and other sales channels.
  • Upon registration by you of any of the Mibook products offered through the Mibook website, any Mibook App, Mibook E-Store, Mibook Call Centre, through retail and other sales channels, such as the Mibook Partner program.
  • Upon entering an agreement with us for the installation or implementation of our products, for example: Mibook APS practice management modules, or Mibook APS Private Cloud services.
  • Upon the purchasing of upgraded versions or renewal of subscription versions of Mibook products, often in response to our having communicated with you about such upgrades.
  • When you use our products.
  • When you use our website, community forum, blogs, message boards, & social media links from our website.
  • Upon the joining, or renewal, of various Mibook programs, including Mibook Advantage or the Mibook Partner program.
  • Upon seeking to become a Mibook product reseller where stock is provided on credit, we may seek financial details before approving the appointment as a reseller.
  • When you contact us for technical support or, in relation to Mibook APS products you may also contact us for consulting services, whether online, telephone or in person. Please refer to “Disclosure to overseas recipients outside the Mibook Group”, to understand when your personal information may be disclosed to an overseas recipient, when using our technical support or consulting services.
  • We also collect personal information indirectly from Mibook Partners relating to Mibook products you have purchased through them.

Personal information may also be collected when customers sign up for add-on services provided by third party suppliers such as banking services (eg for bank data downloads), or merchant account, superannuation payment services (using Westpac QuickSuper services), SMS text services, such as Mibook SMS services, Mibook accounting services, bill payments services and the like.

In these cases personal information may also be passed on to the third party and will be used, disclosed and protected in accordance with the third party’s respective privacy policy. Please also refer to “Third Party Service Providers”about our use of our third party suppliers and “Disclosure to overseas recipients outside the Mibook”, to understand when your personal information we collect may be disclosed to an overseas recipient.

Information Collected

The information collected from you or your authorised agent directly, would generally comprise name, address, postal address, telephone, fax and e-mail contact details, other authorised users of your product, where applicable, as well as the details of the Mibook product that you use.

High level information in relation to your business may be also be collected and may include details of your industry or profession, for the purpose of better understanding your business and needs in relation to our product.

We collect information from you when installing the product and use of your product , ie a file on your hard drive records the date of installation, such as the unique product number of the computer, collected in relation to your use of the software, for example: which may include internet protocol address, hardware identification, operating system, application software, peripheral hardware, non-personally identifiable software usage statistics.

In relation to certain products, we may collect and handle the following;

  • Mibook DataBank: Data bank details solely for purpose of providing your authorisation and obtaining relevant approvals from your relevant bank so that you can receive the relevant bank feeds using our products, for example in your applications to authorise bankfeeds;
  • Mibook Link / GogInd Link: banking details and your employees’ personal information for the purposes of transmitting the payment instructions using third party portals to process the payments in accordance with your instructions;
  • information held in databases created using our hosted or online products on Mibook app.

Using our website or social media tools

Depending on the type of activity you are engaging in, we may collect information directly and indirectly when you use our website or social media tools. We may also collect unidentifiable information from you relating to the pages you visit etc. See also “Mibook Website”  and Mibook APP.

Where you have provided your personal details when visiting our website, such as your membership, account or customer details, or registered for an activity, entered transactions you have entered whether paid or free, we may also collect information from you relating to how you use our website, the pages you have viewed, nature of the requests or enquiries you have made etc.

We also use third party service providers to assist us in the collection of this data relating to your use of the website. These service providers may include technology which enables them to also collect other publicly available web-based data or other publicly available information about you, such as any social media accounts providers on our behalf. Please refer to “Third Party Service Providers” to understand our use of third party suppliers.

How we use and handle this information

Where information is collected in relation to the purchase or use of a Mibook product, we use your personal information in the following ways:

  • We collect personal information so that we can communicate with you about the products that you use and efficiently manage and administer all products we provide to you. These communications could relate to software upgrades, feature variations or enhancements, billings any particular issues or problems that have been detected within the software and corrective measures that may be taken, and informing you of other Mibook products, including the availability of specialised, software specific, stationery products, debt recovery services, software training services, share trading services, banking services, seminars relating to associated products such as share trading classes and other types of classes.
  • Identification and re-validation of software end-users assists Mibook in establishing who is legally permitted to use the various Mibook products and therefore assists us in enforcing copyright and intellectual property rights.
  • Product information collected when it is installed or used assists us to regularly re-validate that the product is being used on the correct computer and is not installed on other computers without your authority and outside the terms of our licence.
  • The information we collect from you relating to your use of the products facilitates the provisioning of updates, support, invoicing or online services to you.
  • we may at the request of a Mibook partner provide information relating to the status of licences held by people who have purchased a Mibook product from the relevant Mibook partner or directly.
  • we may provide de-identified personal information to our Mibook partners, who may or may not be the partner you purchased a Mibook product for market analysis, eg number of current licences for our products held in specific region etc.
  • To communicate and promote our products and business.

If the personal information was collected through your other contact with us, i.e. not relating to your purchase or use of our product(s), we use your personal information in the following ways:

  • To follow up any enquiries you may have made a regarding our business or products and, because of the circumstances or express instructions from you, we communicate with you about products we understand you have or a likely to have an interest. Most of this communication with you will be by email. In all email communication of this kind with you, you will have the opportunity to opt out of any further emails.
  • To tailor our communication with you to ensure the information and communication you receive from us is relevant to you.
  • To assess and improve the effectiveness of our website and communication with you.
  • To communicate and promote our products and business.

What information do we collect?

We collect information from you when you register on our site or place an order.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information.

What do we use your information for? Any of the information we collect from you may be used in one of the following ways:

  • To personalise your experience – (your information helps us to better respond to your individual needs)
  • To improve customer service – (your information helps us to more effectively respond to your customer service requests and support needs)
  • To process transactions – Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
  • To administer a contest, promotion, survey or other site feature
  • To send periodic emails – The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorised with special access rights to such systems, and are required to keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Do we use cookies?

Yes. Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognise your browser and capture and remember certain information.

We use cookies to understand and save your preferences for future visits.

This online privacy policy applies only to information collected through our website and APP.

Your Consent:

By using our site, you consent to our privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page, and update the Privacy Policy modification date below.

Contacting Us

If there are any questions regarding this privacy policy you may contact us by emailing us at support@mibook.co.in